The rapid rise of Slack has ushered in a new wave of apps, all aiming to solve one challenge: creating a user-friendly platform where coworkers can have productive conversations. Many of these are based around real-time notifications and “instant” messaging, but today a new startup called Threads coming out of stealth to address the other side of the coin: a platform for asynchronous communication that is less time-sensitive, and creating coherent narratives out of those conversations.
Armed with $10.5 million in funding from Sequoia, the company is launching a beta of its service today.
Roussau Kazi, the founder and CEO who cut his social networking teeth working for six years at Facebook (with a resulting number of patents to his name around mechanics of social media), says that the mission of Threads is to become more inclusive when it comes to online conversations. “After a certain number of people get involved in an online discussion, conversations just break and messaging becomes chaotic,” he said.
And if you have ever used Twitter, or even been in a popular channel in Slack, you will understand what he is talking about. When too many people begin to talk, the conversation gets very noisy and it can mean losing the “thread” of what is being discussed, and seeing conversation lurch from one topic to another, often losing track of important information in the process.
And there is an argument to be made for whether a platform that was built for real-time information is capable of handling a difference kind of cadence. Twitter, as it happens, is trying to figure that out right now. Slack, meanwhile, has itself introduced threaded comments to try to address this too — although the practical application of its own threading feature is not actually very user friendly.
Threads answer is to view its purpose as addressing the benefit of “asynchronous” conversation: topics and conversations that can stretch out over hours, days or even longer, around specific topics. Threads doeesn’t want to be the place you go for red alerts or urgent requests, but where you go when you have thoughts about a work-related subject and how to tackle it.
[gallery ids="1789615,1789614,1789613,1789612,1789611,1789609,1789608,1789607,1789606"]
These resulting threads can in turn be looked at as straight conversations, or as annotated narratives. For now, it’s up to users themselves to annotate what might be important to highlight for readers, although it sounds like Kazi would like to incorporate over time more features that might use natural language processing to summarize and pull out what might be worth following up or looking at if you only want to skim read a longer conversation.
Indeed, in this initial launch, the focus is all about what you want to say on Threads itself — not trying to compete against the likes of Slack, or Workplace (Facebook’s effort in this space), or Teams from Microsoft, or any of the others in the messaging mix. There are no integrations of other programs to bring data into Threads from other places, but there is a Slack integration in the other direction: you can create an alert there so that you know when someone has updated a Thread.
“We don’t view ourselves as a competitor to Slack,” Kazi said. “Slack is great for transactional conversation but for asynchronous chats, we thought there was a need for this in the market. We wanted something to address that.”
The company was actually formed in 2017, and for months now it has been running closed, private version of the service to test it out with a small amount of users. So far, however, the company sizes have ranged between 5 and 60 employees, Kazi tells me.
“By using Threads as our primary communications platform, we’ve seen incredible progress streamlining our operations,” says Perfect Keto & Equip Foods Founder and CEO, Anthony Gustin. “Internal meetings have reduced by at least 80 percent, we’ve seen an increase in participation in discussion and speed of decision making, and noticed an adherence and reinforcement of company culture that we thought was impossible before. Our employees are feeling more ownership and autonomy, with less work and time that needs to be spent — something we didn’t even know was possible before Threads.”
Kazi said that the intention is ultimately to target companies of any size, although it will be worth watching what features it will have to introduce to help handle the noise, and continue to provide coherent discussions, when and if they do start to tackle that end of the market.
from TechCrunch https://ift.tt/2U9aKNu
No comments:
Post a Comment